Q: I just placed an order when will my items arrive
A: Domestic Shipping times range from 2-5 days, Express Domestic times range from 1- 3 days. International Shipping times range from 4-10 days. Express International Shipping times range from 2- 5 days. Express is an additional £2.99 from base shipping price but is free during promotional periods.
Q: Do you ship internationally and what is the cost?
A: Yes we ship worldwide. Domestic Shipping cost is £4.99, however, is free during promotional periods. International Shipping cost is £9.99, however, is free during promotional periods. All delivery and tracking information will be in your account dashboard and sent in an email.
Q: Where is my Tracking Number?
A: After your purchase we will process your order, after your order is dispatched you will receive a tracking number. This process usually takes 1-2 days, but can be delayed during sales. We know it's hard to wait because you want to use our product right now, but please bear with us, we are doing our best. :)
Q: How do I return a SkinPurifier™ product?
A: Simply send us an email detailing the issue and why you would like to return the product so we can begin the return process on our end then send the product to back to us. Be sure to check our refund policy HERE and for all other polices please scroll to bottom of the page and check the footer menu.
Q: Is it safe to use?
A: Absolutely! There have been several studies around the world that prove the safety and effectiveness of SkinPurifier™ Blackhead Vacuum. Due to this fact, it has become an accepted, safe, and effective method for facial cleansing.
Q: Does it hurt and how old do you have to be to use it?
A: One of the many advantages of our SkinPurifier™ Blackhead Vacuum. over other types of rip-off versions is that it is pain-free. The SkinPurifier™ Blackhead Vacuum. offers three different suction levels, suitable for all ages and skin sensitivities.
Q: Are the results instant, if not how long until i see results?
A: The SkinPurifier™ Blackhead Vacuum offers extremely thorough cleansing however since any impurities haven't been touched from the core, it will take a couple of uses before you notice a proper result, for most customers it is on the 3rd treatment. No form of vacuum facial cleansing is instant, even at the clinics and spa's. To maintain long-term results we advise using our Blackhead Vacuum twice a week for 4 weeks, then just once every week for maintenance.
Q: What is the battery like on my vacuum and how many years will it last?
A: Our Blackhead Vacuum supports Fast USB Charging and can be used for 150-mins continuously with only a 60-mins full charge. Our vacuum has a life-time of about 3500 treatments, which will last well over 8 years if used as directed.
Q: Is it safe on sensitive and can it be used on freckles and moles?
A:Our products are safe for sensitive skin, just make sure you steam your face properly and start by using the lowest suction level. It can also be used on freckles and moles, however, we don't recommend sucking on your moles or freckles, you look great in them anyway!
Q: How do I use the SkinPurifier™?
A: Using our vacuum might seem scary, they use them in the spa's and facial clinics after all! However it's not that scary, let us walk you through it.
1. Steam your face using a hot towel or our facial steamer for 2-4 minutes.
2.Start the SkinPurifier™ by pressing the power button down until it starts.
3.Move the SkinPurifier™ around your face with normal pressure, do not keep it in one place for too long as the suction may cause bruising on sensitive skin.4.
4.Wash your face with cold water to close the pores, finish with a little moisturizer.
5.Clean the heads using hot water, soap and q-tips.
Taa-daaah! You're finished and have successfully gotten a spa quality facial right at home, for a great price!
Q: How do I get in touch with customer services?
Q: How can I see my order history?
A: Just go onto your account page and the order history will be displayed there.
Q: Will I receive promotional emails from SkinPurifier™
A: If you are part of the SkinPurifier™ family or just an email subscriber then yes you will. You can opt out of these on your SkinPurifier™ account details page or at the bottom of any of our emails. However, you will be missing out on all of the members-only rewards and some crazy deals that you will end up regretting. Just a warning.
Q: Who writes these FAQs anyway?
A: The system that runs the SkinPurifier™ website became self-aware at 8:17 a.m. October 2017.